Payment
The payment methods you can use to make your purchases from our online store are the following:
Payment on delivery (valid only for Greece)
Credit card (VISA, Mastercard, Diners)
Shipping & Delivery
Payment via Credit card, PayPal or ‘Cash on delivery’ & delivery by courier service: 1-2 working days (there may be delays in delivery in high season like Christmas period or due to summer holidays) . Free shipping in Greece for orders more than €100 and €3 shipping charges for orders up to €100. Cash on delivery charge is €5. If you want to check your shipping cost, for any other country, please proceed to the first step of the checkout possess, fill in your address and the shipping cost will appear on your screen.
If you need more information about shipping in Greece please visit the following website ACS – acscourier.net
If you need more information about International shipping please visit the following website EΛTA – elta.gr
Delivery Denial
In case that a customer refuses to accept an order 2 times or more, without any reason, the company has the right not to send an order again.
Inaccessible Area
In case the area of delivery is inaccessible by the courier company, you will be informed about the extra cost or you can pick up your parcel from the closest courier point.
Returns Policy
If your lovely item doesn’t fit you or you didn’t get the love feedback you hoped for, we give you the choice of return. For that reason, we made the process for you the easiest way possible. The steps are simple and clear:
Just fill in the return form you received with your parcel, giving us the information we need. Pay attention to the form description cells as you need to be super descriptive in each one. If you missed the form and need a new one just email us at info@theknls.com.
As for your return, we offer you plenty of decisions for each occasion. More specifically your choices are:
100% store credit via personal discount code. You can apply that code on your next order from our e-shop and the amount will be automatically deducted.
Full amount refund. You may apply for a full refund of the money you spent on your order by the same method you used to pay. If it was Cash On Delivery method you’ll receive the amount via bank transfer which takes approximately 1-3 days to complete.
Exchange with another piece. If you want to replace it with something else available, then you need to inform us in advance in order to keep your new item reserved for you. In that case just email us at info@theknls.com.
Then pack it up by using the original received package (be eco hearted about it!) and return it within 14-days from your purchase date.
As soon as we receive it back we’ll send you a confirmation mail to inform you about. Don’t forget to check your junk mail, because sometimes our emails land in there.
Please ensure that all the original tags are attached on the item and the item is clean, as long as your original order receipt or packing slip.
All postage costs must be covered by the customer, unless the garment is faulty.
For Greece customers the return postage amount is 5€ if you use ACS service, which we cooperate. Note that the shipping charge cannot be refunded.
Address:
The KNLs
72 Chrysostomou Smyrnis
16232 Vyronas
Greece
F.A.Q.
Delivery time and costs depend on the region and delivery option chosen. Please read the shipping section.
To create an account click on the “Login” tab available on the upper right corner of your screen and enter the required information. You can also sign up during the checkout procedure when placing an order.
Having an account works for your benefit as you will be able to check your order status, communicate with our customer save and save all your personal details for future use (address, invoice etc.).
Our website is optimized for operating through the latest versions of the following browsers: Google Chrome 23 or above, Mozilla Firefox 16 or above. Additional software is not necessary.
You may subscribe to our newsletter by clicking on the “Newsletter” tab at the bottom of your page.
You may unsubscribe from our newsletter by clicking on the relevant link provided in the footer of each newsletter.
After clicking the “login/register” link click on “I forgot my password” and then enter your e-mail address submitted at registration. A new temporary password will be automatically sent to the registered e-mail account to use in order to log in to your account.
You can either call our customer service at +30 xxxxx or email us at info@theknls.com.
If your order is properly placed, you will get an e-mail confirming its submission.
Yes, you can either change or cancel the order by contacting our Customer Service.
You should call or send an email to our Customer Service and you may return the product within a 15-day period from the date you received it.
The wishlist is a list where you can add items for later use. These items can be then added to your shopping cart and vise versa. Products added to your wishlist will be saved for 2 weeks regardless of availability.
